Privacy Policy

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide requested information, and deliver our cleaning services
• Communication: To send you updates, respond to your questions, and provide customer support
• Website Improvement: To analyze how visitors use our website and improve functionality, content, and user experience
• Marketing: To send you information about our services, special offers, or updates (only with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues, fraud, or security concerns

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities (such as marketing communications)
• Contractual Necessity: When processing is necessary to fulfill a service agreement with you
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights
• Legal Obligation: When we must process data to comply with legal requirements

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and providing services (such as hosting providers, analytics services)
• Analytics Partners: We use analytics tools to understand website usage and improve our services (subject to your cookie preferences)
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

All third parties with access to your data are contractually obligated to protect it and use it only for the purposes we specify.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Contact Form Submissions: Retained for up to two years from the date of submission or until you request deletion
• Service Records: Retained for the duration of our business relationship and up to seven years thereafter for legal and accounting purposes
• Analytics Data: Typically retained for 26 months in accordance with standard analytics practices
• Cookie Data: Retained according to the retention periods specified in our Cookie Policy

When data is no longer needed, we securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel only
• Secure backup procedures
• Employee training on data protection and privacy

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within 30 days.

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

For significant changes, we may provide additional notice, such as posting a prominent announcement on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our Contact page.

We take privacy inquiries seriously and will respond to your questions as promptly as possible.